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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.
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The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review.
- The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
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